PRIVACY POLICY

Last Updated: May, 2026

Welcome to athleto.in (the "Website"). This Website is owned and operated by Athleto India LLP ("Athleto", "we", "us", or "our"), having its registered corporate address at E-02, Shardhapuri Phase-2, Delhi Haridwar Bypass Road, Sports City Meerut, Uttar Pradesh, 250001.

We are deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website, create an account, or purchase our premium fitness nutrition products and gear.

By accessing or using athleto.in, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website immediately.

1. INFORMATION WE COLLECT

We collect several types of information from and about our users to provide a seamless, personalized, and premium shopping experience:

• Personal Identifiable Information (PII): This includes your name, shipping address, billing address, email address, phone number, and account password. This is explicitly provided by you during account creation, checkout, or when communicating with our customer support team.

• Transaction Details: We maintain records of the products you browse, items added to your cart, purchase history, and order configurations (such as specific weights or serving selections).

• Payment Information: Payment processing is handled entirely by secure, PCI-DSS compliant third-party payment gateways. Athleto does not store or have access to your raw credit/debit card numbers, CVVs, net banking credentials, or UPI PINs.

• Technical and Usage Data: We automatically collect data sent to us by your computer, mobile phone, or other access device. This includes your IP address, browser type, operating system, geolocation data, referral URLs, pages viewed, time spent on our site, and data collection metrics relating to user interaction.

2. HOW WE USE YOUR INFORMATION

We process your information under strict legal bases to fulfill our business objectives, including:

• Order Fulfillment: Processing your transactions, managing logistics and shipping with our third-party delivery partners, tracking orders, and handling potential returns or support queries.

• Account Management: Creating and securely managing your customer profile, remembering your preferences, and validating your identity during account sign-ins.

• Customer Support: Responding to your emails, processing helpline inquiries via our Customer Care Line, and solving technical issues.

• Marketing Communications: Sending periodic updates regarding new arrivals, promotional offers, brand milestones, or content tailored to your fitness journey. You can opt out of marketing emails at any time using the "Unsubscribe" link provided in those messages.

• Security & Optimization: Detecting, preventing, and mitigating fraudulent transactions, unauthorized web scraping, bot traffic, or cybersecurity threats to keep our platform safe.

3. COOKIES AND TRACKING TECHNOLOGIES

Athleto uses cookies, web beacons, and hidden identifiers to optimize website performance and user experience:

• Essential Cookies: Necessary for basic site functionality, such as keeping track of your items inside the shopping cart or maintaining your log-in state.

• Performance & Analytics Cookies: Used to understand web traffic patterns, helping us analyze which pages require speed optimization or layout improvements.

• Disabling Cookies: You can choose to turn off cookies through your individual browser settings. However, doing so may disable or severely limit certain e-commerce functions on athleto.in (such as completing a checkout).

4. SHARING AND DISCLOSURE OF DATA

Athleto does not sell, rent, or lease your personal information to third parties. We only share data with trusted service providers who operate under strict confidentiality agreements:

• Logistics and Delivery Partners: We share your name, phone number, and shipping address with national third-party courier services to ensure your micronized creatine, shakers, or other ordered gear arrive safely at your doorstep.

• Payment Gateways: Necessary billing data is shared to safely execute real-time banking, UPI, or card transactions.

• Manufacturing and Compliance Audits: Aggregate, non-personally identifiable data may be utilized in manufacturing audits or quality check procedures with our operational associates to maintain regulatory and ISO standards.

• Legal Requirements: We may disclose your information if legally required to do so by any government authority, law enforcement agency, court order, or to enforce our existing Website Terms and Conditions to protect the safety and rights of Athleto India LLP.

5. DATA SECURITY

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, alteration, or disclosure. All transaction workflows on athleto.in utilize Secure Sockets Layer (SSL) encryption protocols.

While we take every precaution to safeguard your data, no method of transmission over the internet or electronic storage can be guaranteed 100% secure. You are responsible for keeping your account password private and avoiding sharing it with anyone.

6. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Indian statutory law for tax, auditing, legal compliance, or fraud prevention purposes.

7. YOUR DATA PRIVACY RIGHTS

Depending on applicable local regulations, you possess specific rights regarding your personal information:

• Access & Correction: You have the right to log into your profile at any time to view, update, or correct inaccuracies in your personal identity data.

• Account Deletion: You may request the deletion of your account and associated personal information by submitting a formal request to our email support. Please note that certain historical transaction data cannot be wiped if it is required for tax reporting or legal records.

8. PROHIBITION ON WEB SCRAPING

Athleto values transparency but strictly limits unauthorized digital data gathering. The use of automated data collection tools, scripts, web scraping, or map-extraction tools to scrape user reviews, phone numbers, addresses, or product catalog layouts from athleto.in is strictly prohibited and constitutes a direct breach of user privacy and platform terms.

9. THIRD-PARTY CONTENT & EXTERNAL LINKS

Our Website may occasionally feature links to external tracking networks, payment ecosystems, or official partner domains. Athleto is not responsible for the independent privacy policies, tracking mechanisms, or data usage guidelines deployed by third-party external entities. We encourage you to review their policies upon exiting our platform.

10. REVISIONS TO THIS PRIVACY POLICY

We reserve the right to revise or update this Privacy Policy at any time without prior explicit notice. Any modifications made will go into effect immediately upon being posted on this page. Your continued use of athleto.in after policy updates are posted represents your formal acknowledgment and consent to the revised tracking and processing guidelines.

11. CONTACT & GRIEVANCE REDRESSAL

For any clarifications, data removal requests, or privacy compliance concerns, please reach out to our team at our corporate headquarters:

• Athleto India LLP

• Email Support: info@athleto.in

• Customer Care Line: +91 88606 06345

• Mailing/Corporate Address: E-02, Shardhapuri Phase-2, Delhi Haridwar Bypass Road, Sports City Meerut, Uttar Pradesh, 250001.